# Privacy Policy

**Effective Date:** 16/04/25
**Business Name:** Galactic Services  
**Trading As:** Galactic Hosting  
**Location:** NSW, Australia  
**Email:** support@galactichosting.org  
**Website:** https://galactichosting.net

## 1. Introduction

Galactic Services ("we", "our", "us") trading as Galactic Hosting is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our services or visiting our website, you agree to the terms set out in this Privacy Policy.

## 2. Information We Collect

We may collect and hold the following personal information:

- Full name
- Email address
- IP address
- Discord ID (if applicable)
- Payment-related details (processed securely by third-party providers like PayPal)
- Server usage data and activity logs

## 3. How We Collect Information

We collect information when you:

- Register an account or use our hosting panel
- Contact us via email or support channels
- Make a purchase or payment
- Browse our website (via cookies and analytics tools)

## 4. How We Use Your Information

We use your personal information to:

- Provide and improve our hosting services
- Process orders and payments
- Communicate with you and respond to support requests
- Monitor usage to prevent abuse or misuse
- Comply with legal and regulatory obligations

## 5. Disclosure of Your Information

We do **not sell** your personal data. We may disclose your information to:

- Third-party providers (e.g., PayPal, SSD Nodes)
- Our service partners for operational purposes
- Government or law enforcement agencies if required by law

Data may be stored or processed overseas (e.g., in the United States), and we take steps to ensure it is protected.

## 6. Data Security

We take reasonable steps to secure the personal information we collect, including:

- SSL/TLS encryption on our website and panel
- Secure access controls and firewalls
- Routine audits and monitoring

Despite our efforts, no system is completely secure and we cannot guarantee absolute security.

## 7. Access and Correction

You have the right to request access to, or correction of, your personal information. To make a request, email us at:

**support@galactichosting.org**

We aim to respond within 30 days.

## 8. Cookies and Analytics

Our website uses cookies to enhance your experience and gather usage analytics. You can control cookie settings through your browser preferences.

## 9. Third-Party Services

Payments are handled by third-party providers such as PayPal. We do not store your full payment details. Please review the privacy policies of those providers for more information.

## 10. Changes to This Policy

We may update this Privacy Policy at any time. All changes will be posted on this page with the revised effective date.

## 11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

**Galactic Services**  
**Email:** support@galactichosting.org  
**Website:** https://galactichosting.net
**Location:** NSW, Australia